Customer Feedback: Ted Watts

We are very lucky to have customers like Ted, a great bloke and a great business to work with. Thanks for your feedback Ted!

Testimonial Transcript

My name is Ted Watts. As the manager of QIF Ningi, I have the privilege of overseeing three exceptional sites – one in Ningi, Queensland, one in Alstonville, New South Wales, and one in Coffs Harbour, New South Wales. We're proud to be part of the industry's foundation as long-established nurseries, boasting over 25 years of producing high-quality indoor plants.

QIF has maintained a long-standing, prosperous relationship with Fernland Agencies for more than two decades. Throughout these years, we've procured a significant portion of our fertilizers and courier materials from them. Fernland's presence in our business narrative has been vital, punctuated by the introduction of advanced technologies, fertilizers, and courier services in the last seven to eight years.

What I truly appreciate about Fernland is their commitment to progress. They are continuously updating their product line, ensuring that we are informed about the latest offerings. They empower us with choices, presenting us with products that suit our needs and pricing them accordingly.

Fernland distinguishes itself from competitors with three key traits: exceptional service, competitive pricing, and profound product knowledge complemented by the availability of stock. These are the pillars that make us support Fernland, yesterday, today, and undoubtedly into the future.

A key figure who embodies Fernland's commitment to customer service is Kevin Parsons – a truly wonderful person with whom we've had the pleasure of doing business. The cheerful and helpful voices of the girls answering the phone in the office reflect the spirit of the company. Their service and delivery is consistently punctual, and even in rare instances of hiccups, Fernland always promptly offers solutions.

In my 25 years of collaboration, I can confidently say I've never been disappointed with the services rendered by Fernland Agencies. Their constant surprises, innovative new products, and exceptional service never cease to impress us.

Why would I recommend Fernland to friends and fellow growers? The answer lies in their exemplary service and unbeatable pricing, always spot on for our needs.

As I wrap up, I can't overstate the importance of Fernland to QIF's story. We've had a rewarding journey with them over the past 25 years, and they remain our go-to business partner. I want to extend a hearty thank you to the entire Fernland team - from the welcoming voices answering the phone to the dedicated workers driving the forklifts in the rear dock. Keep up the stellar work! The industry truly appreciates your exceptional efforts.